Refund Policy

1. Introduction

At Studio Seni, we strive to provide our customers with high-quality art and a satisfactory shopping experience. We understand that there may be times when a return or refund is necessary. This policy outlines the terms and conditions under which refunds and returns are accepted.

2. Return and Refund Eligibility

2.1. Eligibility Period

  • Physical Artworks: Returns are accepted within 7 days of delivery.

2.2. Condition of Returned Items

  • Artworks must be returned in their original condition, without damage or alteration.
  • Items must include all original packaging and documentation.

3. Non-Returnable Items

  • Custom or commissioned artworks are not eligible for return or refund unless they arrive damaged or defective.
  • Sale items and gift cards are non-refundable.

4. Damaged or Defective Items

4.1. Reporting Damages

If an item arrives damaged or defective, please contact us within 7 days of delivery at admin@studioseni.com with the following information:

  • Order number
  • Detailed description of the damage or defect
  • Photos of the damaged item and packaging

4.2. Resolution

We will offer the following options for damaged or defective items:

  • Replacement of the artwork
  • Full refund

5. Return Process

5.1. Initiating a Return

To initiate a return, please contact us at admin@studioseni.com with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

5.2. Shipping

  • Customers are responsible for return shipping costs unless the item is damaged or defective.
  • We recommend using a trackable shipping service or purchasing shipping insurance.

6. Refund Process

6.1. Refund Approval

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

6.2. Refund Method

  • Approved refunds will be processed using the original method of payment within 14-30 business days.
  • You will receive a confirmation email once the refund has been processed.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

8. Contact Us

If you have any questions about our refund policy, please contact us at:

  • Email: admin@studioseni.com

9. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be posted on this page and will take effect immediately.

May 2024.

Skip to content